Additional Services

Consultancy

We advise in-house contact centers for better internal management and support them in the process from end to end, from evaluating and identifying weaknesses to implementing strategies.

Recruitment Services

We find the best candidates for specific job positions in your organization designed to your business needs and team.

Training

We find the best candidates for specific job positions in your organization designed for your business needs and team.

External Quality

We conduct monitoring processes of operations carried out in other contact centers or companies. We analyze data to identify areas for improvement and detect deviations or problems in the processes.

CRM and Call Center

You can acquire the license for our CRM SIT-X and our call center solution to manage your operations from a single place and efficiently manage interactions.

Business Intelligence

We collect and analyze data to offer strategic and revealing insights that facilitate the analysis of results.

Data Entry and Back Office

For both internal and external management, the role of Back Office is fundamental for the correct functioning of the campaign and the support of daily tasks, whether they are related to customer service, sales or direct interaction.

Mystery Shopper

We have agents available to diagnose and apply improvements to different operational aspects. It enhances the quality of your service.

Collections and Fundraising

We boost your efforts to successfully achieve your social and economic goals.

Personnel Assignment

We temporarily assign talent to manage your in-house contact center, allowing companies to have great flexibility in demand fluctuations.

Phone Booths Rental

We provide you with a fully equipped physical space to manage your in-house contact center with all the comforts.

Surveys

We add value to your campaign with personalized satisfaction surveys to collect quality data and improve your customers' experience. We measure CSAT, NPS, and CES in all channels.