About us
Much more than
a Contact Center
Innovation and omnichannel
strategy
Since our beginning, we have been distinguished by our focus on innovation and technology, establishing ourselves as a reliable ally for companies looking to enhance their operations and increase the quality and profitability of their businesses.
Our omnichannel strategy enables brands to interact fluidly and coherently with customers across various channels, transforming the way brands and customers connect.
Methodology and corporate culture at DDM
Human Resources
Human Resources
The Human Resources department plays a fundamental role in the success of our organization, since people are one of the most important assets in our company. We have a recruitment team made up of professionals capable of identifying the best profiles for working with each client.
Training
Training
Our Training area specializes in developing employees' soft skills, such as omnichannel communication techniques applied to sales, customer service and fundraising campaigns, through the implementation of personalized courses and workshops according to the needs and demands of each client.
Continuous Improvement
Continuous Improvement
We have an exclusive team aimed at taking care of our clients' experience with DDM. Through constant analysis, areas of opportunity are identified to improve service indicators, increase customer satisfaction and accompany staff in meeting quality standards.
Business Intelligence
Business Intelligence
The BI division is essential to achieve business objectives. It is responsible for collecting, analyzing, and presenting data from different sources to provide strategic insights that optimize operational efficiency and support the company's decision making.
IT
IT
It is our priority to have a solid technological structure with high security and IT standards. We develop specific and customizable technologies to solve each of our clients’ business needs.
Custom-made
CRM
Our in-house CRM SIT-X is an omnichannel management software tailored to the needs of your business.
Better decision-making
More rentability, less operational costs
Easiness in the information management and integral view of your operations
Let's boost your business profitability.
Let's have a meeting and
start working together.
