With over 25 years’ experience working for big customers around the world, we provide customized communication services based on efficiency, with the exact balance between experience, quality and results.
CUSTOMER’S NEEDS
SELECTION
Our selection team is made up of professionals capable of identifying the best profiles for each customer.
TRAINING
The training staff is responsible for coaching agents in sales and omnichannel communication techniques. They are responsible for the follow-up of each employee, accompanying them through their continuous improvement during customized courses and workshops.
CRM
TOOL PERSONALIZATION
Our CRM is called X-SIT. It is an omnichannel management software developed in-house by our IT team. It allows to manage and administer interactions in the most efficient way, delivering online reports.
IT SECURITY
Information security and correct data treatment are priorities for us and this is why we have been certified by some of the world’s most demanding and recognized companies.
BUSINESS INTELLIGENCE
We apply intelligence and analyze background in the search of a more efficient future, understanding customer behavior and considering associations and profiles to assign a register to an agent, on the right time and through the adequate channel. Correct data treatment and use of information makes our difference.
QUALITY AND PROCESSES
We are committed to providing a quality service. We have an exclusive team dedicated to continuous improvement and to achieving the customer’s objectives, with clear processes and comprehensive controls.
All interactions at DDM are recorded and saved in real time, and are always available for their analysis.
RESULTS AND REPORTS
We are a 100% result-oriented company. We have online reports in real time for remote follow-up from our website, and we also furnish tailor-made reports, daily, weekly and monthly, according to the needs of each customer.