DDM is the interactive multichannel marketing agency that specialises in attracting clients and keeping them happy.

If there is one thing that sets us apart in the market it’s our quality, experience and results orientation.

It's part of our DNA

For more than 20 years we have been working as a team and involving our clients in every step of the process. We focus on achieving the specific objectives of each project with energy and determination, consistently monitoring our performance and always seeking better results.


Rubén de Lera

Founder & President

Rubén founded DDM in 1993. He is an ex-President of the Direct Marketing Commission of AMBA, the Argentine Bank Marketing Association. Currently he applies his vast experience in overseeing the operations for DDM. He loves to converse with our clients and get to know all the Contact Center employees. A golf player with a handicap of 18, he is married with two children and the grandfather of Lupe and Juan Martín.



Patricio de Lera


Patricio has spent the past 15 years building long-lasting relationships and promoting profitable business for his clients. He is also a member of the Institutional Relations Commission of amdia, the Argentine Direct & Interactive Marketing Association. Currently he is responsible for Marketing and Business Development at DDM. He is also passionate about technology, great marketing and sports.



Susana Pagliareto

Operations Manager

Susana leads the Operations area, holds a degree in Social Communication and has 14 years of experience in the Contact Center industry. An expert in sales campaigns for the insurance sector, fundraising for NGO’s and customer service care. In her free time she is also a journalist, fan and member of Quilmes Football Club and a big dog lover.