DDM Interaction Agency
+25 years

We provide innovative solutions to achieve intelligent, customized interactions during omnichannel communications with your customers.

INTELLIGENCE

Our BI division is constantly working on improving the campaigns ROI, analyzing the historical results of millions of interactions and detecting the opportunities to intelligently and profitably distribute the effort.

Innovacion Inteligencia INTERACCIONES

INTELLIGENCE

Our BI division is constantly working on improving the campaigns ROI, analyzing the historical results of millions of interactions and detecting the opportunities to intelligently and profitably distribute the effort.

INNOVATION

We are constantly working on the implementation of innovative solutions, with state-of-the-art tools and infrastructure. We are focused on efficient management, incorporating self-management and automatization solutions, prioritizing customer experience.

INTERACTIONS

We provide the possibility to interact with your customers through the use of multiple contact channels in a sole Omnichannel Contact Centre, achieving a uniform message and registering each interaction in a centralized database.

Atencion

SALES

We are experts in telemarketing sales. We manage all kinds of campaigns such as cross-selling, up selling, inbound and outbound.

CUSTOMER SERVICE

Interactions are the basis of our service, product of the relationship with end customers, the technology applied in the different channels and the omnichannel strategy.

COLLECTIONS

We provide a solution to collect from customers in default. We support the whole recovery process, with greater control of late payments.

oficinas DDM

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MANAGEMENT HOURS

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REGISTERED USERS

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CLAIMS SOLVED

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TOTAL INTERACTIONS

The way in which we interact is constantly changing and, therefore, we must create experiences that match the level of more prepared and demanding users.

They choose us

Case of success

IÚNIGO

“The best experience guaranteed”

Different objectives were defined: short, mid and long term. In order to guarantee success, we set up a team of professionals of different areas made up by developers, designers, Data Science and Business Intelligence analysts, specialists in digital and telephone interactive marketing. It was a disruptive, original strategy and the market showed its support with thousands of online inquiries during the first months after implementation. In a very short time, results exceeded expectations.

SURA + Banco Patagonia

“Guaranteed success”

We worked with 2 databases per month. The challenge was to increase profitability of the most senior base (STOCK). This represented the highest volume of campaign data but also the lowest performance and negative results. The cost of acquisition was reduced an average of 33% with peaks of up to 53% without
modifying the budget, working the STOCK base in a differentiated way with 4 differentiated sub-segments, together with the implementation of a Welcome Call for cross-selling in both databases.
This project was a success thanks to the team work of the Database, Operations, Commercial and Report areas, where we multiplied the amount of policies and invoicing.

GALICIA HOGAR TARJETA NARANJA

“Intelligent information”

With over 2.5 million customers in Argentina, the objective was the telephone sale of insurance to Tarjeta Naranja Users, aiming at the C3 segment (middle).
In a world flooded with information, we are aware that the problem is not to find data but to identify relevant data and to interpret it in a useful way and in real time so as to align it to the business objectives.
Two teams were organized: an operative and a strategic one. Together, they designed a matrix to identify the point of maximum productivity through a deep, optimized segmentation strategy based on the scanning possibilities of each segment.
A 64% increase was achieved, making us the most productive contact center service outsourcing partner of our customer.


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